Rates

Service (including (local only) pick up and return or fix on site) Price guide (Essex Halstead Braintree areas requires £ 20 traveling cost)
PC/laptop computer health check £40.00
Support task (any) up to 1 hour £40.00
RAM/Memory upgrade £30.00 (ram not included)
Virus removal (low infection on a fast PC) £60.00
Virus Removal (high infection on a slow PC) £80.00
For some virus infections we may be required to carry out a full Windows operating system installation in order to guarantee that your system is virus free.
Hard drive replacement (with basic windows installation, no data to recover and no computer to set back up) £80.00 (includes 1TB new hard drive)
Hard drive replacement (with full Windows installation, all updates, backup, restore any data, install essential software – free anti virus, free office, etc.) £120.00 (includes 1TB new hard drive – add £20.00 for set up of broadband, printer, anti virus, email)
Hard drive Upgrade (clone) (this will take an exact copy of current Windows system installation, including your files and any installed software) £75.00 (this service does not include a new hard drive – please ask for a price for the hardware. Price will vary dependant on the size and type required for the upgrade)
Basic Windows installation (no data to backup or recover. Windows & drivers only) £45.00 (does not include setting up printers, broadband, emails etc.)
Full Windows installation (backup and restore user data, latest windows updates, free anti virus, latest drivers, office) £65.00 (add £20.00 for set up of broadband, printer, anti virus, email)
Data Recovery (File Recovery) £40.00 (Logical damage – typically ranges from £40 to £190 depending on the size and complexity of the case)
   
1 hour on site (broadband configurations, printers, wireless etc) £40.00
   
Basic tuition – per hour (basic computer usage, such as eBay, safe browsing, office applications, Windows 8 etc.) £40.00

Remote Support Rates

Smart IT remote support service allows our expert technicians to remotely access your PC to help you fix problems, configure email accounts, help you with software applications, install printers, and lots more. This service is available throughout the Essex and Suffolk. We charge £40.00 per hour, but most tasks are completed within an hour. If we believe it’s going to take over an hour we will tell you that and you can cancel the repair, and you won’t need to pay anything.

Business Rates

Business Rates are £40.00 per hour. For businesses, outside of our normally covered area, we may add a travel expense charge for business mileage at 45p per mile. We can support businesses in most areas of Canbridgeshire, Essex and Suffolk Full day bookings are available for service, repair, training or consultancy at a rate of £240.00 per day. Please feel free to call us through the web site if you are unsure about any of current prices.